{"id":9449,"date":"2026-05-27T13:16:15","date_gmt":"2026-05-27T11:16:15","guid":{"rendered":"https:\/\/www.tanngroup.com\/?page_id=9449"},"modified":"2026-05-27T13:16:16","modified_gmt":"2026-05-27T11:16:16","slug":"customer-survey","status":"publish","type":"page","link":"https:\/\/www.tanngroup.com\/en\/customer-survey\/","title":{"rendered":"Customer Survey"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1417098260\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-166840626\">\n\n\n\t<div id=\"col-1181760263\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center dark\" style=\"background-color:#008244;\" >\n\t\t\t\n\t\t\t\n\n<h1>Customer Survey<\/h1>\n<p>Your voice helps shaping our positive development.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1181760263 > .col-inner {\n  padding: 30px 0px 30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1417098260 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_956539558\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1747865929\">\n\n\n\t<div id=\"col-1221933963\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9457-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"9457\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9449#wpcf7-f9457-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9457\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9457-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:9457,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/>\n<\/fieldset>\n<div class=\"cf7-location\">\n\t<p><label><strong>1. Please select your point of contact:<span style=\"color:#dd3333\">*<\/span><\/strong><\/label>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"location\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"location\" value=\"TANNPAPIER GmbH (Austria)\" \/><span class=\"wpcf7-list-item-label\">TANNPAPIER GmbH (Austria)<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"location\" value=\"TANN Germany (Germany)\" \/><span class=\"wpcf7-list-item-label\">TANN Germany (Germany)<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"location\" value=\"TANN Izmir (Turkiye)\" \/><span class=\"wpcf7-list-item-label\">TANN Izmir (Turkiye)<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"location\" value=\"TANN Longyou (China)\" \/><span class=\"wpcf7-list-item-label\">TANN Longyou (China)<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"location\" value=\"TANN Papers Ltd (Canada)\" \/><span class=\"wpcf7-list-item-label\">TANN Papers Ltd (Canada)<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"location\" value=\"TANN Philippines (Philippines)\" \/><span class=\"wpcf7-list-item-label\">TANN Philippines (Philippines)<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"location\" value=\"TANN Shanghai (China)\" \/><span class=\"wpcf7-list-item-label\">TANN Shanghai (China)<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<p><label><strong>2. How do you rate your experience?<span style=\"color:#dd3333\">*<\/span><\/strong><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"rating\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"rating\" value=\"excellent\" \/><span class=\"wpcf7-list-item-label\">excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"rating\" value=\"good\" \/><span class=\"wpcf7-list-item-label\">good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"rating\" value=\"average\" \/><span class=\"wpcf7-list-item-label\">average<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"rating\" value=\"fair\" \/><span class=\"wpcf7-list-item-label\">fair<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"rating\" value=\"poor\" \/><span class=\"wpcf7-list-item-label\">poor<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label><strong>3. Have we offered a suitable solution\/answer?<span style=\"color:#dd3333\">*<\/span><\/strong><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"request\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"request\" value=\"yes\" \/><span class=\"wpcf7-list-item-label\">yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"request\" value=\"no\" \/><span class=\"wpcf7-list-item-label\">no<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label><strong>4. Is your feedback related to one of the below topics?<span style=\"color:#dd3333\">*<\/span><\/strong><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"feedback\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"feedback[]\" value=\"Availability \/ responsiveness\" \/><span class=\"wpcf7-list-item-label\">Availability \/ responsiveness<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"feedback[]\" value=\"Production lead time\" \/><span class=\"wpcf7-list-item-label\">Production lead time<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"feedback[]\" value=\"Communication style\" \/><span class=\"wpcf7-list-item-label\">Communication style<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"feedback[]\" value=\"others\" \/><span class=\"wpcf7-list-item-label\">others<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<div data-id=\"reasons\" data-orig_data_id=\"reasons\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"reasons-text\"><textarea cols=\"40\" rows=\"10\" maxlength=\"150\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"reasons-text\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<p><label><strong>5. How can we improve the provided service?<\/strong><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"service-improvment\"><textarea cols=\"40\" rows=\"10\" maxlength=\"500\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"service-improvment\"><\/textarea><\/span>\n<\/p>\n<p><label><strong>6. Can we contact you for a follow-up? If yes, please share your mail address: <\/strong><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<div class=\"contact-form-flex\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"datenschutz\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"datenschutz\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span><label>I have read and accepted the <a href=\"\/datenschutz\">Privacy Policy<\/a>.<span style=\"color:#dd3333\">*<\/span><\/label>\n\t<\/p>\n<\/div>\n<p><span style=\"font-size:80%;color:#dd3333\">*Required field<\/span>\n<\/p>\n<div>\n\t<p>This website is protected by Google reCAPTCHA. Please review <a href=\"https:\/\/policies.google.com\/privacy\">Google's Privacy Policy<\/a> and <a href=\"https:\/\/policies.google.com\/terms\">Terms of Service<\/a>.\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"hcap-cf7\">\t\t<input\n\t\t\t\ttype=\"hidden\"\n\t\t\t\tclass=\"hcaptcha-widget-id\"\n\t\t\t\tname=\"hcaptcha-widget-id\"\n\t\t\t\tvalue=\"eyJzb3VyY2UiOlsiY29udGFjdC1mb3JtLTdcL3dwLWNvbnRhY3QtZm9ybS03LnBocCJdLCJmb3JtX2lkIjo5MzI1fQ==-445537268202d3822ad56274419c96ca\">\n\t\t\t\t<span id=\"hcap_cf7-6a3bdc7b0bf318.36324524\" class=\"wpcf7-form-control h-captcha \"\n\t\t\tdata-sitekey=\"5eacdb22-6eb8-4ff0-8c46-4db059b2d888\"\n\t\t\tdata-theme=\"light\"\n\t\t\tdata-size=\"invisible\"\n\t\t\tdata-auto=\"false\"\n\t\t\tdata-ajax=\"false\"\n\t\t\tdata-force=\"false\">\n\t\t<\/span>\n\t\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"12a90d5cda\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/9449\" \/><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_956539558 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9449","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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